Sabre Hospitality has launched SynXis, a generative artificial intelligence tool designed to enhance customer service for hotels.
This innovative solution provides detailed and accurate responses to hotel queries, aiming to significantly elevate the customer service experience.
SynXis is the first generative AI deployment by Sabre’s hospitality division and is currently being utilized by the company’s customer care and delivery team to assist with hotel customer contact.
“SynXis will significantly elevate the customer service experience by providing swift and accurate resolutions. This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations,” said Scott Wilson, president of Sabre Hospitality.
Sabre plans to integrate SynXis into its community portal and explore its potential use in existing products to boost efficiency and drive conversion.
“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, vice president of innovation at Sabre Hospitality. “With SynXis, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience.
“We have the data and connectivity to maximize Generative AI’s potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology.”
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During Sabre’s first-quarter earnings call, president and CEO Kurt Ekert highlighted the company’s focus on three key applications for generative AI: faster coding, automating traditionally manual processes, and embedding the technology across existing airline and hospitality tools.
