The Nigerian Civil Aviation Authority (NCAA) is cracking down on airlines advertising misleading departure times, warning of “serious regulatory actions” for non-compliance.
The NCAA has declared a zero-tolerance approach to deceptive departure time advertisements, emphasizing its commitment to passenger rights. “Our regulations strictly prohibit the display of false departure times at counters, in advertising materials, or on websites,” said Capt. Chris Najomo.
Airlines are now required to process ticket refunds within 14 working days, regardless of the purchase method. “Passenger well-being remains paramount,” said Mr. Achimugu. The NCAA has also streamlined licensing procedures, resulting in a faster and less bureaucratic process for obtaining Air Operator Certificates (AOCs).
“The NCAA believes in reciprocity,” Captain Najomo explained. “If we simplify the business environment for operators, they must reciprocate by providing superior services to passengers.” The Authority has demonstrated its commitment to continuous improvement, achieving an impressive 98.5% on the Presidential Enabling Business Council (PEBEC) ranking.
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The NCAA also addressed the recent suspension of ten PNCF licenses, stating that these operators failed to comply with recertification requirements. “We are committed to ongoing improvements to ensure a safer, more secure industry for passengers and stakeholders,” said Capt. Najomo.
